Experience

Career trajectory

From combat zones to C-suites to code. Each chapter built on the last.

AI Automation Lead (Sole Engineer)

Multnomah County

2025 – Present · Portland, OR (Remote)

Own the full AI lifecycle for county government — from identifying automation opportunities through production deployment and stakeholder adoption. No team; sole technical resource responsible for strategy, architecture, code, infrastructure, and change management.

WCAG Compliance Automation: Built automated triage pipeline replacing 4,000–12,000 hours of manual classification ($150K–$450K equivalent) with a 6-hour unattended process. Reduced 56,567-file inventory to 5,719 actionable items (90% scope reduction). Web crawl uncovered 4,265 “false orphans” — live content invisible to the CMS.
Multilingual Content Platform: Engineered multi-agent NLP pipeline making 20,000+ government pages translation-ready in 24 hours vs. projected 79-day manual effort — 26× faster, $34,946 saved (89% cost reduction). Four specialized PHP agents protected contact data, addresses, and 32K internal links.
Agentic RAG System: Deployed production hub-and-spoke agent architecture (5 specialized agents) for strategic compliance management across 56K+ documents. Function-calling pipelines with Vertex AI, exponential backoff, audit logging, and human-in-the-loop approval workflows.
End-to-End Remediation Platform: Built diagnostic + remediation data pipeline: 9-module analysis layer (readability scoring, heading validation, PII detection, PDF structure analysis) feeding six remediation agents handling vision extraction, form detection, and axe-core validation.
Cloud & Legacy Integration: Engineered secure REST API integrations bridging Drupal 10, MySQL, and serverless microservices via Google Cloud Run and Terraform. Observability pipelines in BigQuery and Cloud Monitoring.

Principal AI Engineer (Full Stack)

EvolvIQ

Nov 2024 – Nov 2025 · Remote

Production AI Systems: Engineered 6 production ML/AI systems — risk prediction (92%+ accuracy), churn analysis (86%+), computer vision with deep learning and neural networks (95%+), and time-series forecasting — serving enterprise clients on Azure cloud.
RAG & LLM Engineering: Developed 3 proprietary RAG models achieving 23% response accuracy improvement over 10K queries using transformer architectures and custom prompt engineering workflows. Built AI-driven academic reading system with fine-tuned LLMs serving 500+ students.

Chief of Staff to CDAO / Strategy Director

USAA Bank

Jan 2023 – Nov 2024 · San Antonio, TX

Enterprise AI Strategy: Spearheaded USAA FSB’s first AI & Data Strategy, embedding AI/ML and automation to accelerate digital transformation across a $126B portfolio. Delivered $2.7M business impact in Q1.
Decision Automation: Engineered automated decision workflows cutting cycle times 64%. Designed first AI-informed Balanced Scorecard integrating predictive metrics into enterprise performance management.

CEO Chief of Staff / Change Partner

USAA

Nov 2020 – Dec 2022 · San Antonio, TX

CEO Operations: Architected CEO strategy using McKinsey Model, reallocating time for strategic focus by 2×. Introduced 8 new processes and automated core functions, increasing efficiency 25% and slashing closure times 80%.
Enterprise Change Management: Led change strategy impacting 3,500 employees across Consumer Lending and Complaints, increasing compliance rates from 22% to 99%. Delivered 57 change strategies aligned with Prosci methodology.

Chief Master Sergeant (E-9)

United States Air Force

Oct 2001 – Aug 2020 · Multiple Locations

Promoted to E-9 in under 17 years — a milestone achieved by less than 1% of enlisted members. 20-year career spanning combat zones, training commands, and executive environments.

Organizational Leadership: Directed HR and organizational strategy for 534 personnel through COVID-19. Modernized USAF Basic Military Training, reducing attrition and saving $1.8M annually.
Culture & Development: Founded world-class Airman Development Center. Created and scaled Air Force’s #1 DE&I Program (General Welsh Award). Advised SECDEF Austin on theater-wide people strategy at USCENTCOM.

Additional

Teaching & advisory

Sep 2025 – Feb 2026

AI for Leaders Program Mentor

Great Learning x UT Austin & Johns Hopkins

Mentor executives in AI for Leaders (UT Austin) and AI for Enterprise (Johns Hopkins) programs. Guide senior managers through real-world AI strategy application.

Aug 2025 – Jan 2026

Corporate AI, Data & SQL Trainer

Professional Training Resources

Design and deliver hands-on AI training for government and enterprise clients including U.S. Army Intelligence Center of Excellence, Department of Energy, and Walgreens University. 25–30 participant cohorts.

Aug 2024 – Jun 2025

AI Executive Certificate - Advisory Panel

Houston Christian University

Advised on AI/ML curriculum development, aligning programs with industry needs and ethical AI frameworks.